Returns and replacements

Returns Information

30 Days to Return

We give you up to 30 days to test the devices you purchase from us. We want you to have plenty of time to thoroughly check if the equipment meets your expectations.

Return Without Reason

If for any reason the equipment does not meet your expectations, you can return it without giving a reason. Whether it’s the functionality, appearance, or something else, you have full rights to return it.

Returns for Companies

If you are making a purchase for a company, you can also take advantage of the return policy under the same conditions. We understand that choosing the right equipment for a company is crucial, so returns allow you to make the best choices for your business without any risk.

Simple and Hassle-Free Process

We want you to be fully satisfied, so the return process is simple and hassle-free. Just provide your order number and your contact information and preferred method of return. Then send us the secured product, and we will refund you within 30 days.

How to Send Your Package

You can deliver the package in person, send it to us yourself, or generate an InPost Paczkomaty return code with one simple click (in this case, the return shipping cost will be deducted from the refunded amount).
 
If you need help with the return process, contact us.

<br>

Withdrawal from the Agreement

1. In accordance with Article 27 of the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014, item 287), a Customer who is a consumer has the right to withdraw from the contract without giving any reason within 30 days (sending a declaration before the deadline is sufficient).
2. The returned goods should be sent back to the address of Device Europe Sp. z o.o. It is possible to return the goods through the Store's courier. For this purpose, please contact Device Europe Sp. z o.o. at the phone number: +48 52 3706868 (cost according to the operator's tariff).
3. The consumer is responsible for reducing the value of the goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics, and functionality of the goods.
4. A template for the withdrawal notice constituting Appendix No. 1 to the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014, item 827) and to these Terms and Conditions, as well as a template for the withdrawal form constituting Appendix No. 2 to the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014, item 827) and to these Terms and Conditions, is provided with the Goods.
5. The withdrawal declaration should be submitted:
   a) by registered mail to the address: Device Europe Sp. z o.o., ul. Ernsta Petersona 4A, 85-862 Bydgoszcz,
   or
   b) in electronic form, sent via e-mail to the seller's e-mail address: sklep@device.pl (the Seller promptly confirms to the Customer by e-mail the receipt of the declaration).
6. The consumer is obliged to return the goods to the Seller - at their own expense - immediately, but no later than 30 days from the date on which they withdrew from the contract (sending the goods before the deadline is sufficient).
7. The Seller is obliged to return to the consumer all payments made by them, including the cost of delivering the goods, within 14 days of receiving the consumer's declaration of withdrawal from the contract. The Seller returns the equivalent of the cheapest delivery cost offered in the Store.
8. If the Consumer and the so-called entrepreneur-consumer do not send back the goods along with the withdrawal declaration, the Seller will withhold the return of the payments made by the Consumer until the day of receiving the goods or providing proof of their shipment.
9. The refund will be made in the same form as the purchase: to a bank account or card, and in the case of cash on delivery, to the bank account indicated by the Consumer.
10. The returned goods should be sent, if possible, in the original, undamaged packaging, appropriately secured so that the goods are not damaged.
11. Shipments with returned goods sent cash on delivery or at the recipient's (Seller's) expense will not be accepted.
12. The Consumer is not entitled to withdraw from the contract in the case of goods in the form of audio or visual recordings or computer programs supplied in a sealed package, if the package has been opened after delivery.
13. The right to withdraw from the contract does not apply to the consumer and the so-called entrepreneur-consumer with respect to contracts:
    a) for the provision of services for which the consumer is obliged to pay a price, if the entrepreneur has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, they will lose the right to withdraw from the contract, and acknowledged this;
    b) in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control, and which may occur before the withdrawal period expires;
    c) in which the subject of the service is a non-prefabricated good, produced according to the consumer's specifications or serving to satisfy their individualized needs;
    d) in which the subject of the service is a good that is subject to rapid deterioration or has a short shelf life;
    e) in which the subject of the service is a good delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package has been opened after delivery;
    f) in which the subject of the service are goods that after delivery, due to their nature, are inseparably connected with other things;
    g) in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the time of concluding the sales contract, and the delivery of which can only take place after 30 days and whose value depends on fluctuations in the market over which the entrepreneur has no control;
    h) in which the consumer explicitly requested the entrepreneur to visit them for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or delivers goods other than replacement parts necessary for the repair or maintenance, the right to withdraw from the contract applies to the additional services or goods;
    i) in which the subject of the service are audio or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery;
    j) for the delivery of newspapers, periodicals, or magazines, except for subscription contracts;
    k) concluded at a public auction;
    l) for the provision of accommodation services, other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment events, sports or cultural events, if the contract specifies a day or period of service provision;
    m) for the delivery of digital content not supplied on a tangible medium, for which the consumer is obliged to pay a price, if the entrepreneur has commenced the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, they will lose the right to withdraw from the contract, and acknowledged this, and the entrepreneur provided the consumer with the confirmation referred to in Article 15(1) and (2) or Article 21(1);
    n) for the provision of services for which the consumer is obliged to pay a price, in which the consumer explicitly requested the entrepreneur to visit them for a repair, and the service has already been fully performed with the express and prior consent of the consumer.
14. The provisions of this paragraph 10 of the Terms and Conditions regarding the consumer apply from January 1, 2021, and for contracts concluded from that date also to the Customer who is a natural person entering into a contract directly related to their business activity, when it is clear from the content of this contract that it does not have a professional character for this person, resulting in particular from the subject of their business activity, provided on the basis of the provisions on the Central Register and Information on Business Activity. The right to withdraw from the contract applies to the Customer referred to in this paragraph only in relation to complete and undamaged products.